The major segments of the Information Technology and Information Technology enabled Services (IT/ITeS) Industry are:

IT ServicesITITES.1

IT Services is the largest contributor to the IT and ITES Industry, accounting for about 60% of industry revenues. The following areas are major segments within the IT Services sector.


India’s share in the global BPO spend is about 3.2%. In 2009, the ITES/BPO sector recorded about US $ 15 billion in revenues and has grown at a CAGR of 33% in BPO exports. Customer interaction, as well as finance and accounting services account for a significant portion of BPO revenues.

The Indian IT and ITES Industry recorded a turnover of US $ 60 billion in 2009. Exports accounted for about US $ 47 billion and contribute to over 70% of industry revenues. From 2004 to 2009, the industry grew at a CAGR of close to 30%.

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IT Assistants provide services to employees, as well as the systems administrator. They provide user level guidance on applications (including productivity tools like word processing, spreadsheets, presentations, etc.) and other basic computer-related skills. IT Assistants also monitor and maintain printers, copiers, and fax machines. They assist with the procurement of new hardware and software, data storage architecture, as well as network and security management. IT Assistants practice a high degree of professionalism and strive for end user satisfaction. They must be able to work in co-ordination with others.

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ybersecurity or IT security, is security applied to computers, computer networks, and the data stored and transmitted over these networks. This field is growing in importance because businesses and individuals are relying more and more on computer systems.

Today, computer systems include traditional personal computers, smart devices, such as smartphones, televisions and tiny devices, smart watches, television sets as a part of the Internet of Things. Just like computers have started including wider range of devices, the network is now a collective term used to include the Internet, private data networks, Bluetooth, Wi-Fi, and other wireless networks.

Cyber security professionals create processes and mechanisms to protect digital equipment, information and services from unintended or unauthorized access, change, or destruction. They also implement measures to ensure confidentiality, integrity, and availability of data in use, transit, or at rest.

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it_supportIT support person provides service in monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, IT support person will be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.


Duties of this position typically include, but are not limited to:

  • Working with customers/employees to identify computer problems and advising on the solution
  • Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Working with field engineers to visit customers/employees if the problem is more serious
  • Testing and fixing faulty equipment

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data_entry_operatorA data entry operator employed to enter or update data into a computer system database, often from paper documents. Data entry means to operate equipment, often a keyboard, that inputs (alphabetic, numeric, or symbolic) data into a company’s system. The data entry operator may be required to verify or edit data as it is entered. Data entry is a broad term that encompasses a number of occupations. These include electronic data processors, typists, word processors, transcribers, coders and clerks. Additionally the way that data entry jobs are performed may vary, with data entry operators working for micro-labour outfits that use crowd-sourcing techniques or more traditional data entry companies, which are often business process outsourcing firms.

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