PSSCIVE School NSQF e-Learning Content

PSSCIVE LogoThe program is offered under Government of India Ministry of HRD’s revised Centrally Sponsored Scheme of Vocationalisation of Secondary School Education. This is aligned to their National Vocational Educational Qualifications Framework (NVEQF), which integrates Industry driven Career and Skill education into general education at the school and college level. Levels 1, 2, 3 and 4 are offered at the school level corresponding to standard IX, X, XI and XII respectively as optional/additional classes.

These modules have been created by Wadhwani Foundation in collaboration with NCERT. For further information please email psscivensqf@gmail.com

 

Preface for Students
Preface for Teachers

beautynwellness

The beauty and grooming industry in the country is booming, owing to the growing desire among both men and women to look stylish and feel good. Emerging consumerism, urbanization and increasing disposable income are also few factors driving this industry.

Beauty & Wellness has 5 sub-segments:  Salons & Beauty Center, Rejuvenation, Fitness & Slimming, Alternate Therapy & Treatment, and Product Consultation & Counter Sales.

According to a joint study by FICCI & PwC, of the entire wellness industry, Beauty Care would continue to dominate with almost 50% market share, followed by Alternate Therapy. A KPMG Wellness Report estimates that workforce requirements in the beauty and salon segment will grow from 3.4 million in 2013 to 12.1 million in 2022.

Apart from local, stand-alone beauty parlours, the industry also has reputed market players like Naturals, Lakme Salon, YLG, VLCC, Four Fountain Spa, trichology chain Richfeel, Healthkart.com with a national presence. With a high demand job sector, and with adequate training and hard work, the young generation can build a successful and lucrative career in the Beauty and Wellness industry.

 

Level 1

BW102-NQ2013-Introduction to Hand Care

  1. SESSION 4: HAND CARE AND NAIL CARE

BW103-NQ2013-Introduction to Foot Care

  1. SESSION 2: FOOT SKIN AND NAIL DISEASES

BW104-NQ2013-Introduction to Face and Beauty Care

  1. SESSION 3: FACE SKIN PROBLEMS

BW105-NQ2013-Introduction to Hair Care

  1. SESSION 3: COMMON HAIR AND SCALP PROBLEMS

Level 4

BW406- NQ2013 Entrepreneurship

  1. Planning and Establishment of Salon

Next to education, healthcare is the largest employer in India.

Healthcare or medical industry provides goods and services to treat patients. It consists of three major segments:healthcare.1

  • Healthcare Delivery – Healthcare providers like Hospitals, Clinics, Doctors, etc.
  • Medical Devices – Manufacturers and service providers for equipment used in patient care
  • Medical Insurance – Specialized and general insurance providers, fastest growing sector in India

Healthcare sector revenues in India was around Rs. 3,00,000 crores and employs close to 90 lakh people. While government hospitals and primary healthcare centers have the largest presence, private providers like Narayana Health, Apollo, Fortis, Manipal Group, Care, etc. are too expanding their presence.

Most jobs in healthcare need specialized training as it deals with patient’s health and life. The careers can be demanding, but lucrative with excellent growth prospects.
 

Level 1

Some lessons may be too detailed for a one hour session. Please use discretion in playing the lesson.

UNIT 2: HSS102-NQ2016- ROLE OF PATIENT CARE ASSISTANT

  1. SESSION 1:   DESCRIBE THE ROLE OF PATIENT CARE ASSISTANT
  2. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 1 – Assisted Bath
  3. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 2 – Assisted Feeding
  4. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 3 – Assisted Toileting
  5. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 4 – Oral Care
  6. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 5 – Care of Hair
  7. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 6 – Care of Skin and Back
  8. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 7 – Care of Nails and Feet
  9. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 8 – Assisting Patient to Dress
  10. SESSION 2:   IDENTIFY VARIOUS ACTIVITIES OF PATIENT’S DAILY CARE – Part 9 – Oral Medication
  11. SESSION 4:   DESCRIBE VARIOUS ASPECTS OF PATIENT’S SAFETY
  12. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 1 – Learning at Workplace
  13. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 2 – General Code of Conduct
  14. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 3 – Empathy with Patients
  15. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 4 – Explaining Prescriptions
  16. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 5 – Values – Integrity
  17. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 6 – Values – Reliability Pre Class In Class Post Class
  18. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 7 – Values – Accountability Pre Class In Class Post Class
  19. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 8 – Self Motivation
  20. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 9 – Teamwork
  21. SESSION 5:   DESCRIBE QUALITIES OF A GOOD PATIENT CARE  ASSISTANT – Part 10 – Dealing Effectively with Criticism – Pre Class In Class Post Class
  22. SESSION 6:   BIOMEDICAL WASTE AND ITS MANAGEMENT

UNIT 3: HSS103-NQ2016 – PERSONAL HYGIENE AND HYGIENE STANDARDS

  1. SESSION 1: DEMONSTRATE GOOD HYGIENE PRACTICE – Part 1- Personal Hygiene
  2. SESSION 3:  PERFORM HAND WASHING
  3. SESSION 4:  DEMONSTRATE PERSONAL GROOMING

UNIT 4: HSS104-NQ2016 – PRIMARY HEALTHCARE AND EMERGENCY MEDICAL RESPONSE

  1. SESSION 2: DEMONSTRATE CHAIN OF SURVIVAL – Part 2 – Basic Life Support

UNIT 5: HSS105-NQ2016 – IMMUNIZATION

  1. SESSION 2:  DESCRIBE IMMUNIZATION SCHEDULE

UNIT 6: HSS106-NQ2016 – COMMUNICATION AT WORKPLACE

  1. SESSION 1: DESCRIBE ELEMENTS OF COMMUNICATION – Part 1 – Importance of Communication
  2. SESSION 1: DESCRIBE ELEMENTS OF COMMUNICATION – Part 2 – Workplace Communication
  3. SESSION 1: DESCRIBE ELEMENTS OF COMMUNICATION – Part 3 – Giving and Receiving Feedback
  4. SESSION 2: DEMONSTRATE EFFECTIVE COMMUNICATION SKILLS – Part 1 – Active Listening
  5. SESSION 2: DEMONSTRATE EFFECTIVE COMMUNICATION SKILLS – Part 2 – Verbal Communication
  6. SESSION 2: DEMONSTRATE EFFECTIVE COMMUNICATION SKILLS – Part 3 – Non Verbal Communication

Level 2

Some lessons may be too detailed for a one hour session. Please use discretion in playing the lesson.

MODULE 2: HSS202-NQ2014: INTRODUCTION TO CARE PLAN AND CARE OF PATIENTS

  1. SESSION 2: FEED A PATIENT – Part 1 – Patient Nutrition
  2. SESSION 2: FEED A PATIENT – Part 2 – Assisted Feeding
  3. SESSION 3: IDENTIFY VITAL SIGNS AND REPORT – Part 1 – Vital Signs – Temperature
  4. SESSION 3: IDENTIFY VITAL SIGNS AND REPORT- Part 2 – Vital Signs – Pulse
  5. SESSION 3: IDENTIFY VITAL SIGNS AND REPORT- Part 3 – Vital Signs – Blood Pressure
  6. SESSION 4: MAKE BED FOR PATIENT – Part 1 – Unoccupied Bed Making
  7. SESSION 4: MAKE BED FOR PATIENT – Part 2 – Occupied Bed Making
  8. SESSION 5: DEMONSTRATE PATIENT POSITIONING 

MODULE 3: HSS203-NQ2014: STERILIZATION AND DISINFECTION

  1. SESSION 3: DESCRIBE THE ROLE OF HOSPITAL PERSONNEL IN PREVENTION AND CONTROL OF HOSPITAL ACQUIRED INFECTIONS – Standard Precautions
  2. SESSION 4: DISINFECTING WARD AND EQUIPMENT – Part 1 – Patient Room Cleaning
  3. SESSION 4: DISINFECTING WARD AND EQUIPMENT – Part 2 – Cleaning and Maintaining Medical Equipment
  4. SESSION 4: DISINFECTING WARD AND EQUIPMENT – Part 3 – Linen and Laundry Care

MODULE 4: HSS204-NQ2014: BASIC FIRST AID AND EMERGENCY MEDICAL RELIEF

  1. SESSION 1: DESCRIBE PRINCIPLES AND RULES OF FIRST AID – First Aid
  2. SESSION 3: PERFORMING THE ROLE OF FIRST AIDER IN FEVER, HEAT STROKE, BACK PAIN, ASTHMA, AND FOOD BORNE ILLNESS – Part 1 – Care of Patient with Fever
  3. SESSION 3: PERFORMING THE ROLE OF FIRST AIDER IN FEVER, HEAT STROKE, BACK PAIN, ASTHMA, AND FOOD BORNE ILLNESS – Part 2 – Heat Stroke
  4. SESSION 4: PERFORMING THE ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES AND SNAKE BITES – Part 1 – Burns
  5. SESSION 4: PERFORMING THE ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES AND SNAKE BITES – Part 2 – Snake Bite
  6. SESSION 4: PERFORMING THE ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES AND SNAKE BITES – Part 3 – Animal Bite
  7. SESSION 4: PERFORMING THE ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES AND SNAKE BITES – Part 4 – Haemorrhage

MODULE 6: HSS206-NQ2014: PUBLIC RELATIONS IN HOSPITAL

  1. SESSION 3: USING COMPUTERS IN MAINTAINING PUBLIC RELATIONS – Part 1 – Getting Started with Word Processor
  2. SESSION 3: USING COMPUTERS IN MAINTAINING PUBLIC RELATIONS – Part 2 – Creating a Simple Presentation
  3. SESSION 3: USING COMPUTERS IN MAINTAINING PUBLIC RELATIONS – Part 3 – Writing an Email Message
  4. SESSION 3: USING COMPUTERS IN MAINTAINING PUBLIC RELATIONS – Part 4 – Receive and Reply to Email Message
  5. SESSION 4: DEALING WITH PATIENT’S ATTENDANT – Part 1 – Empathy with Patients

Level 3

Some lessons may be too detailed for a one hour session. Please use discretion in playing the lesson.

MODULE 1: HSS301-NQ2014: HOSPITAL MANAGEMENT SYSTEM – II

  1. SESSION 1: ROLE OF GENERAL DUTY ASSISTANT IN ADMISSION OF PATIENT – Part 1 – Patient Admission
  2. SESSION 1: ROLE OF GENERAL DUTY ASSISTANT IN ADMISSION OF PATIENT – Part 2 – Patient Handover
  3. SESSION 3: PHYSICAL EXAMINATION OF PATIENT – Part 1 – Blood Pressure
  4. SESSION 3: PHYSICAL EXAMINATION OF PATIENT – Part 2 – Temparature
  5. SESSION 3: PHYSICAL EXAMINATION OF PATIENT – Part 3 – Pulse
  6. SESSION 3: PHYSICAL EXAMINATION OF PATIENT – Part 4 – Height and Weight
  7. SESSION 5: COLLECTION OF SPECIMEN – Part 1 – Urine Stool & Sputum Sample Collection
  8. SESSION 5: COLLECTION OF SPECIMEN – Part 2 – Specimen Collection – Blood Culture
  9. SESSION 6: FURNISHING PATIENT’S UNIT – Part 1 – Bed Making – Occupied
  10. SESSION 6: FURNISHING PATIENT’S UNIT – Part 2 – Bed Making – Unoccupied

MODULE 2: HSS302-NQ2014: DRUG DELIVERY SYSTEM

  1. SESSION 3: ROUTES OF ADMINISTERING DRUGS IN PATIENT’S BODY – Part 1 – Intramuscular Injection
  2. SESSION 3: ROUTES OF ADMINISTERING DRUGS IN PATIENT’S BODY – Part 2 – Intravenous Injection
  3. SESSION 3: ROUTES OF ADMINISTERING DRUGS IN PATIENT’S BODY – Part 3 – Subcutaneous Injection
  4. SESSION 3: ROUTES OF ADMINISTERING DRUGS IN PATIENT’S BODY – Part 4 – Intradermal Injection
  5. SESSION 3: ROUTES OF ADMINISTERING DRUGS IN PATIENT’S BODY – Part 5 – Oral and Other Medication

MODULE 3: HSS303-NQ2014: MICROBIOLOGY, STERILIZATION AND DISINFECTION – II

  1. SESSION 1: INTRODUCTION TO DISINFECTION OF ARTICLES – Patient Room Cleaning
  2. SESSION 4: SURGICAL ASEPSIS – Part 1 – Gloving
  3. SESSION 4: SURGICAL ASEPSIS – Part 2 – Gowning
  4. SESSION 4: SURGICAL ASEPSIS – Part 3 – Handwashing

MODULE 4: HSS304-NQ2014: HANDLING EMERGENCY SERVICES

  1. SESSION 1: RECEIVING PATIENTS IN HOSPITALS – Part 1 – BLS
  2. SESSION 1: RECEIVING PATIENTS IN HOSPITALS – Part 2 – Patient Discharge
  3. SESSION 2: HANDLING AND MONITORING PATIENT
  4. SESSION 3: TRANSPORTATION OF INJURED PATIENT – Part 1 – Bed to Stretcher
  5. SESSION 3: TRANSPORTATION OF INJURED PATIENT – Part 2 – Bed to Wheelchair
  6. SESSION 4: METHODS OF IMMOBILIZATION – Patient Positioning

MODULE 5: HSS305-NQ2014: ADMINISTRATION OF MEDICATION

  1. SESSION 1: BASIC PRINCIPLES OF DRUG ADMINISTRATION – Part 1 – Seven Rights of Medicine
  2. SESSION 1: BASIC PRINCIPLES OF DRUG ADMINISTRATION – Part 2 – Patient Monitoring and Reporting

Level 4

Some lessons may be too detailed for a one hour session. Please use discretion in playing the lesson.

MODULE 1: HSS401-NQ2014: MEDICAL RECORD/DOCUMENTATION

  1. SESSION 1: PREPARING MEDICAL RECORD
  2. SESSION 2: PRINCIPLES OF DOCUMENTATON
  3. SESSION 3: CONTENT OF MEDICAL DOCUMENTATION – Part 1 – Patient Admission
  4. SESSION 3: CONTENT OF MEDICAL DOCUMENTATION – Part 2 – Shift Handover
  5. SESSION 3: CONTENT OF MEDICAL DOCUMENTATION – Part 3 – Patient Transfer
  6. SESSION 3: CONTENT OF MEDICAL DOCUMENTATION – Part 4 – Discharge

MODULE 2: HSS 402-NQ2014: ROLE OF GENERAL DUT Y ASSISTANT IN ELDERLY AND CHILDCARE

  1. SESSION 1: INTRODUCTION TO CARE OF ELDERLY – Geriatric Care
  2. SESSION 5: CARING FOR INFANTS AND CHILDREN – Pediatric Care

MODULE 3: HSS 403-NQ2014: BIO-WASTE MANAGEMENT

  1. SESSION 1: INTRODUCTION TO BIO-MEDICAL WASTE MANAGEMENT

MODULE 4: HSS 404-NQ2014: OPERATION THEATRE

  1. SESSION 3: PREPARATION OF PATIENT FOR OPERATION – Pre Operative Care
  2. SESSION 4: POST-OPERATIVE CARE – Part 1 – Post Operative Care
  3. SESSION 4: POST-OPERATIVE CARE – Part 2 – Recovery Room Care

MODULE 5: HSS 405-NQ2014: ROLE OF GENERAL DUT Y ASSISTANT IN DISASTER MANAGEMENT AND EMERGENCY RESPONSE

  1. SESSION 1: DISASTER MANAGEMENT AND EMERGENCY RESPONSE
  2. SESSION 2: ROLE AND RESPONSIBILITY OF EMERGENCY RESPONSE TEAM – Part 1 – Handling Crash Carts
  3. SESSION 2: ROLE AND RESPONSIBILITY OF EMERGENCY RESPONSE TEAM – Part 2 – All Codes, Safety and Risk Management
  4. SESSION 3: FIGHTING FIRE

MODULE 6: HSS 406-NQ2014: SELF-MANAGEMENT AND CAREER SCOPE

  1. SESSION 1: GOAL SETTING STRATEGIES
  2. SESSION 2: SELF MANAGEMENT – Part 1 – Self Confidence
  3. SESSION 2: SELF MANAGEMENT – Part 2 – Self Respect
  4. SESSION 3: TIME MANAGEMENT
  5. SESSION 4: CRITICAL THINKING – Critical Thinking
  6. SESSION 5: STRESS MANAGEMENT – Stress Management

The major segments of the Information Technology and Information Technology enabled Services (IT/ITeS) Industry are:

IT ServicesITITES.1

IT Services is the largest contributor to the IT and ITES Industry, accounting for about 60% of industry revenues. The following areas are major segments within the IT Services sector.

ITES/BPO

India’s share in the global BPO spend is about 3.2%. In 2009, the ITES/BPO sector recorded about US $ 15 billion in revenues and has grown at a CAGR of 33% in BPO exports. Customer interaction, as well as finance and accounting services account for a significant portion of BPO revenues.

The Indian IT and ITES Industry recorded a turnover of US $ 60 billion in 2009. Exports accounted for about US $ 47 billion and contribute to over 70% of industry revenues. From 2004 to 2009, the industry grew at a CAGR of close to 30%.

 

Level 1

U102-NVEQF2012 Functional English

  1. Session 2: Greeting Others – Pre Class
  2. Session 2: Greeting Others – In Class
  3. Session 2: Greeting Others – Post Class
  4. Session 3: Talking About One’s Family – Pre Class
  5. Session 3: Talking About One’s Family – In Class
  6. Session 3: Talking About One’s Family – Post Class
  7. Session 4: Telling The Time – Pre Class
  8. Session 4: Telling The Time – In Class
  9. Session 4: Telling The Time – Post Class
  10. Session 5: Framing Questions – Pre Class
  11. Session 5: Framing Questions – In Class
  12. Session 5: Framing Questions – Post Class
  13. Session 6: Describing Someone – Pre Class
  14. Session 6: Describing Someone – In Class
  15. Session 6: Describing Someone – Post Class
  16. Session 7: Describing the Weather – Pre Class
  17. Session 7: Describing the Weather – In Class
  18. Session 7: Describing the Weather – Post Class
  19. Session 9: Expressing Likes and Dislikes
  20. Session 10: Expressing Strengths and Weaknesses – Pre Class
  21. Session 10: Expressing Strengths and Weaknesses – In Class
  22. Session 10: Expressing Strengths and Weaknesses – Post Class
  23. Session 14: Inviting Someone – Pre Class
  24. Session 14: Inviting Someone – In Class
  25. Session 14: Inviting Someone – Post Class
  26. Session 15: Shopping for Necessities
  27. Session 17: Negotiation – Pre Class
  28. Session 17: Negotiation – In Class
  29. Session 17: Negotiation – Post Class

U102-NVEQF2012 Computer Fundamentals

  1. Session 1: Introduction to Computers
  2. Session 2: Parts of a Computer System
  3. Session 3: Computer Fundamentals
  4. Session 4: Types of Computers
  5. Session 5: Using A Computer
  6. Session 6: Computer Operating Systems:
  7. Session 7: Performing Basic File Operations
  8. Session 8: The Internet
  9. Session 9: The World Wide Web
  10. Session 10: Digital Technology and Media Devices
  11. Session 11: Computer Security and Privacy Part I – Computer Security and Privacy – I
  12. Session 11: Computer Security and Privacy Part II – Computer Security and Privacy – II

U102-NVEQF2012 Mastering Typing

  1. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 1 – IT-MT-L1-01_The Home Row Keys
  2. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 2 – IT-MT-L1-02_The Top Row Keys
  3. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 3 – IT-MT-L1-04_The Bottom Row Keys
  4. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 4 – IT-MT-L1-04_Home Row and Beyond
  5. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 5 – IT-MT-L1-05_Venturing Out
  6. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 6 – IT-MT-L1-06_Easy Home Row Words
  7. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 7 – IT-MT-L1-07_Easy Top Row Keys
  8. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 8 – IT-MT-L1-08_Easy Bottom Row Words
  9. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 9 – IT-MT-L1-09_Beginner Wrap Up
  10. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 10 – IT-MT-L1-10_Alphabet Soup (A-M)
  11. Sessions 2-9: Beginners Keyboard Practice – Letters and Keys – Part 11 – IT-MT-L1-11_Alphabet Soup (N-Z)

U104-NVEQF2012- Word Processing (Basic)

  1. Session 1: Getting Started with a Word Processor
  2. Session 2: Edit and Save a Document
  3. Session 3: Identify Elements of the User Interface
  4. Session 4: Format a Document – Bold, Italics and Underline
  5. Session 5: Check Spelling
  6. Session 6: Check Grammar and Use Thesaurus
  7. Session 7: Copy – Paste and Cut – Paste
  8. Session 8: Find and Replace Text
  9. Session 9: Create Lists using Bullets and Numbers
  10. Session 10: Format Font Style
  11. Session 11: Aligning the Text
  12. Session 12: Views of a Document
  13. Session 13: Print a Document
  14. Session 14: Create a Table
  15. Session 15: Format a table
  16. Session 16: Convert Text to Table and Table to Text
  17. Session 17: Add Borders to Pages, Paragraphs and Text
  18. Session 18: Add Shading to Pages, Paragraphs and Text
  19. Session 19: Preview a Document, Adjust margins and Orientation
  20. Session 20: Align Text using Tabs
  21. Session 21: Design, Create and Modify Business Documents

U105-NVEQF2012- – Mastering Spreadsheet (Basic)

  1. Session 1: Introduction to Spreadsheet
  2. Session 2: Open, Save and Close Spreadsheet
  3. Session 3: Enter Data in a Spreadsheet
  4. Session 4: Basic Calculation – Addition
  5. Session 5: Basic Calculation – Subtraction
  6. Session 6: Basic Calculation – Multiplication
  7. Session 7: Basic Calculation – Division
  8. Session 8: Insert Columns and Rows
  9. Session 9: Format Cell and its Contents
  10. Session 10: Customizing the Interface
  11. Session 11: Use Currency Symbols
  12. Session 12: Format Cell Contents – Font Style and Size
  13. Session 13: Delete Columns and Rows
  14. Session 14: Spell Check
  15. Session 15: Border the Cells
  16. Session 16: Colour the Cells
  17. Session 17: Managing Worksheets in a Workbook
  18. Session 18: Print a Worksheet

U106-NVEQF2012- Mastering Presentations (Basic)

  1. Session 1: Introduction to Digital Presentation
  2. Session 2: Create, Save and Close a Presentation
  3. Session 3: Create a Simple Presentation
  4. Session 4: View a Presentation – Slide Show View
  5. Session 5: Edit Text Font Style, Size and Color
  6. Session 6: Edit Text in a Presentation
  7. Session 7: Insert Image in a Presentation
  8. Session 8: Add Shapes in a Presentation
  9. Session 9: Presentation Themes
  10. Session 10: Change Design of a Presentation
  11. Session 11: Slide Sorter View – Arrange, Delete and Add Slides
  12. Session 12: Print a Presentation

U107-NVEQF2012- Intro to Email (Basic)

  1. Session 1: Introduction to Email
  2. Session 2: Creating an Email Account with Gmail.com
  3. Session 3: Creating an Email Account with Outlook.com
  4. Session 4: Link Email Address to Email Application
  5. Session 5: The Email Interface
  6. Session 6: Writing an Email Message
  7. Session 7: Receive and Reply to Email Messages
  8. Session 8: Format and Spell Check an Email Message
  9. Session 9: Attach a File to an Email Message
  10. Session 10: Using Help
  11. Session 11: Print an Email Message
  12. Session 12: Adding and Modifying a Contact
  13. Session 13: Using Folders to Organize Email Messages

Level 2

U201-NVEQF2012 Functional English

  1. SESSION 1: Ordering Food at a Restaurant
  2. SESSION 4: Planning an Outing – Pre Class
  3. SESSION 4: Planning an Outing – In Class
  4. SESSION 4: Planning an Outing – Post Class
  5. SESSION 5: Narrating a Story – Pre Class
  6. SESSION 5: Narrating a Story – In Class
  7. SESSION 5: Narrating a Story – Post Class
  8. SESSION 6: Describing a Known Place – Pre Class
  9. SESSION 6: Describing a Known Place – In Class
  10. SESSION 6: Describing a Known Place – Post Class
  11. SESSION 7: Giving Directions
  12. SESSION 9: Recounting an Experience
  13. SESSION 11: Saying No – Pre Class
  14. SESSION 11: Saying No – In Class
  15. SESSION 11: Saying No – Post Class
  16. SESSION 12: Describing a Lost Item – Pre Class
  17. SESSION 12: Describing a Lost Item – In Class
  18. SESSION 12: Describing a Lost Item – Post Class
  19. SESSION 14: Attending a Phone Call – Pre Class
  20. SESSION 14: Attending a Phone Call – In Class
  21. SESSION 14: Attending a Phone Call – Post Class
  22. SESSION 16: Registering a Complaint
  23. SESSION 18: Writing a Resume
  24. SESSION 19: Writing a Covering Letter
  25. SESSION 22: Accepting a Job Offer

U203-NVEQF2012- Word Processing (Intermediate)

  1. SESSION 1: Modifying Layout of a Paragraph
  2. SESSION 2: Managing Headers
  3. SESSION 3: Managing Footers
  4. SESSION 4: Managing Styles
  5. SESSION 5: Document Template
  6. SESSION 6: Working with Page and Section Breaks
  7. SESSION 7: Applying Character Formats
  8. SESSION 8: Insert Graphical Objects and Illustrations
  9. SESSION 9: Text Wrapping
  10. SESSION 10: Inserting Objects
  11. SESSION 11: Insert Shapes, Symbols and Special Characters

204-NVEQF2012- – Mastering Spreadsheet (Intermediate)

  1. SESSION 1: Use Autosum in Cells
  2. SESSION 2: Conditional Formatting
  3. SESSION 3: Hide/Unhide/Freeze Rows and Columns
  4. SESSION 4: Set Page Breaks
  5. SESSION 5: Set Page Layouts
  6. SESSION 6: Manage Workbook Views
  7. SESSION 7: Apply Cell and Range Names
  8. SESSION 8: Create, Modify and Format Charts
  9. SESSION 9: Sort and Filter Data
  10. SESSION 10: Calculate Data across Worksheets
  11. SESSION 11: Using Multiple Workbooks and Linking Cells
  12. SESSION 12: Sharing Worksheet Data

U205-NVEQF2012- Mastering Presentations (Intermediate)

  1. SESSION 1: Inserting a Movie Clip
  2. SESSION 2: Inserting an Audio Clip
  3. SESSION 3: Working with Tables
  4. SESSION 4: Working with Charts
  5. SESSION 5: Inserting Transitions
  6. SESSION 6: Inserting Animations
  7. SESSION 7: Grouping Objects
  8. SESSION 8: Inserting Speaker Notes
  9. SESSION 9: Reviewing Content
  10. SESSION 10: Preparing to Deliver a Presentation
  11. SESSION 11: Print a Presentation

U206-NVEQF2012- Email Messaging (Intermediate)

  1. SESSION 1: Working with Calendar
  2. SESSION 2: Schedule an Appointment
  3. SESSION 3: Categorize an Appointment
  4. SESSION 4: Share a Calendar
  5. SESSION 5: Print a Calendar
  6. SESSION 6: Creating a Meeting Request
  7. SESSION 7: Respond to a Meeting Request
  8. SESSION 8: Create and Edit a Task

Level 3

U301-NVEQF2012 Functional English

  1. Session 1: Dress and Hygiene
  2. Session 2: Preparing a Daily and Weekly Work Plan

U303-NVEQF2012- Word Processing (Intermediate)

  1. Session 1: Managing Lists – Part 1 – Sort, Renumber, Customize a List
  2. Session 1: Managing Lists – Part 2 – Manage Multilevel Lists
  3. Session 2: Adding a Watermark
  4. Session 3: Table Manipulations
  5. Session 4: Working with Styles
  6. Session 5: Working with Themes
  7. Session 6: Playing with Pictures
  8. Session 7: Insert and Format Screenshots in a Document
  9. Session 8: Create Text Boxes and Pull Quotes
  10. Session 9: Word Art and Other Special Effects
  11. Session 10: Using SmartArt
  12. Session 11: Controlling Text Flow

U304-NVEQF2012-Spreadsheet

  1. Session 1: Insert and Modify Pictures and ClipArt
  2. Session 2: Draw and Modify Shapes
  3. Session 3: Illustrate Workflow using SmartArt Graphics
  4. Session 4: Layer and Group Graphic Objects
  5. Session 5: Goal Seek
  6. Session 6: Analyze Data with Logical and Lookup Functions
  7. Session 7: Manage Themes
  8. Session 8: Create and Use Templates
  9. Session 9: Update Workbook Properties
  10. Session 10: Creating and Editing Macros

U305-NVEQF2012- Presentation

  1. Session 1: Working with a Design Template
  2. Session 2: Using the Slide Master
  3. Session 3: Creating Headers and Footers
  4. Session 4: The Handout Master
  5. Session 5: The Notes Master
  6. Session 6: Saving in a different Format
  7. Session 7: Assignment

U306-NVEQF2012- Email Messaging

  1. Session 1: Modify Message Settings
  2. Session 2: Change the Message Format
  3. Session 3: Out of the Office Notification
  4. Session 5: Insert a Hyperlink
  5. Session 6: Sort and Filter Messages using Multiple Criteria
  6. Session 7: Manage Junk Email
  7. Session 8: Set Workdays and Time in a Calendar
  8. Session 9: Display an Additional Time Zone
  9. Session 10: Set Availability Options
  10. Session 14: Reply to a Task Request

Level 4

U401-NVEQF2012 Functional English

  1. Session 2: Describing Your Job – Pre Class
  2. Session 2: Describing Your Job – In Class
  3. Session 2: Describing Your Job – Post Class
  4. Session 4: Being a Good Team Player
  5. Session 5: Talking About One’s Company – Pre Class
  6. Session 5: Talking About One’s Company – In Class
  7. Session 5: Talking About One’s Company – Post Class
  8. Session 8: Communicating Effectively
  9. Session 13: Handling an Angry Customer – Pre Class
  10. Session 13: Handling an Angry Customer – In Class
  11. Session 13: Handling an Angry Customer – Post Class
  12. Session 17: Giving and Receiving Feedback – Pre Class
  13. Session 17: Giving and Receiving Feedback – In Class
  14. Session 17: Giving and Receiving Feedback – Post Class
  15. Session 18: Importance of Communication Skills
  16. Session 19: Effective Listening Skills
  17. Session 20: Non-Verbal Communication
  18. Session 21: Workplace Communication
  19. Session 22: Interview Skills

U403-NVEQF2012-Spreadsheet

  1. Session 1: Adding Hyperlinks
  2. Session 2: Analyzing Data using Pivot Tables
  3. Session 3: Create Pivot Charts
  4. Session 4: Filter Data Using Slicers
  5. Session 5: Set Revision Tracking and Review Tracked Revisions
  6. Session 6: Protect Files and Add Comments
  7. Session 7: Merge Workbooks
  8. Session 8: Administer Digital Signatures
  9. Session 9: Restrict Access

U404-NVEQF2012- Presentation

  1. Session 1: Inserting and Modifying SmartArt Graphics
  2. Session 2: Add Multimedia Elements
  3. Session 3: Customize Slide Component Animations
  4. Session 4: Customizing a Slide Show
  5. Session 5: Annotate a Presentation
  6. Session 6: Use a Presenter View
  7. Session 7: Automatically Repeat a Slide Show

reThe Indian Retail industry is growing at a very fast pace. Many global management
consulting firms have ranked India as the world’s 5th largest
global destination for Retail.

In the Retail market, there were many big Indian retailers like Future group, Godrej Industries, K Raheja Corp, Aditya Birla Retail, and so on. From November 2011, the Government of India (GOI) allowed foreign retail chains to enter the Indian markets. The go ahead for reforms and innovation in the Retail industry, has inspired an environment of healthy competition, has encouraged world known multi-brand retailers like Walmart, Carrefour and Tesco to enter the Indian market. Some single brand retail stores like IKEA, Nike, and Apple are also establishing themselves in India.

 

Level 3

UNIT RS301: FUNDAMENTALS OF RETAILING

  1. Session 1: Basics of Retailing – Pre Class In Class Post Class

UNIT RS303: MERCHANDISING MANAGEMENT

  1. Session 3: Display Stock to Promote Sales – Part 1 – Overview to Planograms – Pre Class In Class Post Class
  2. Session 3: Display Stock to Promote Sales – Part 2 – Window and In-store Displays – Pre Class In Class Post Class
  3. Session 3: Display Stock to Promote Sales – Part 3 – Dress Visual Merchandizing Displays – Pre Class In Class Post Class

UNIT RS304: RETAIL STORE LAYOUT AND DESIGN

  1. Session 3: Design Visual Merchandise Displays – Pre Class In Class Post Class

UNIT RS305: RETAIL SELLING SKILLS

  1. Session 2: Selling Process – Pre Class In Class Post Class
  2. Session 3: Salesmanship (Duties of Sales Personnel/Trainee Associate) – Pre Class In Class Post Class
  3. Session 4: Qualities of Good Sales Person for Handling Queries – Pre Class In Class Post Class

UNIT RS306: CUSTOMER RELATIONSHIP MANAGEMENT

  1. Session 3: Customer Retention Strategies – Pre Class In Class Post Class
  2. Session 4: Handling Customer Grievances – Pre Class In Class Post Class

UNIT RS307: HEALTH, SAFETY AND HYGIENE IN RETAILING

  1. Session 1: Health Care – Pre Class In Class Post Class
  2. Session 2: Personal Grooming – Pre Class In Class Post Class
  3. Session 3: Hazards at Workplace – Part 1 – Health Environment and Safety Awareness – Pre Class In Class Post Class
  4. Session 3: Hazards at Workplace – Part 2 – Mechanical Hazards and Equipment Handling
  5. Session 4: Safety Measures at Workplace – Part 1 – Fire Safety
  6. Session 4: Safety Measures at Workplace – Part 2 – Physical Safety
  7. Session 4: Safety Measures at Workplace – Part 3 – Electric Shock

UNIT RS308: BUSINESS COMMUNICATION

  1. Session 1: Elements of Communication
  2. Session 2: Forms of Communication and Communication Equipment – Part 1 – Active Listening
  3. Session 2: Forms of Communication and Communication Equipment – Part 2 – Verbal Communication
  4. Session 3: Elements of Business Communication

Security guards are needed in every walk of life and security services value chain presents a host of opportunities for the guards to grow up the career ladder. But, because of lack of skills, the wages are low and the youth isn’t attracted to take up this profession.
Today, there are approximately 15,000 security agencies functioning in India having a manpower of seven million deployed as security personnel across the country. The sector is expected to generate over 50 lakh new jobs in India by 2020 because of increase in industries, residential apartment buildings, SEZ parks etc. However, this opportunity comes with a commensurate challenge of delivering efficient and trained manpower.

 

Level 1

SS101-NQ2016- COMMUNICATION AT WORKPLACE

  1. SESSION 1: IDENTIFYING ELEMENTS OF COMMUNICATION CYCLE
  2. SESSION 2: PROVIDING FEEDBACK – Pre Class
  3. SESSION 2: PROVIDING FEEDBACK – In Class
  4. SESSION 2: PROVIDING FEEDBACK – Post Class
  5. SESSION 3: APPLYING PRINCIPLES OF COMMUNICATION
  6. SESSION 4: APPLYING ELEMENTS OF VERBAL AND NON-VERBAL COMMUNICATION – Part 1 – Verbal Communication
  7. SESSION 5: APPLYING ELEMENTS OF VERBAL AND NON-VERBAL COMMUNICATION – Part 2 – Non Verbal Communication

SS102-NQ2016- DISASTER MANAGEMENT AND EMERGENCY RESPONSE

  1. SESSION 1: IDENTIFYING NATURAL AND MANMADE DISASTERS
  2. SESSION 2: IDENTIFYING ELEMENTS OF DISASTER AND EMERGENCY MANAGEMENT
  3. SESSION 3: DEALING WITH FIRE EMERGENCIES

SS103-NQ2016- DEVELOPMENT AND MAINTENANCE OF RELATIONSHIP WITH STAKEHOLDERS

  1. SESSION 2: COMMUNICATING EFFECTIVELY WITH STAKEHOLDERS
  2. SESSION 3: DEVELOPING PERSONAL ABILITIES FOR MAINTAINING RELATIONSHIPS WITH STAKEHOLDERS – Pre Class
  3. SESSION 3: DEVELOPING PERSONAL ABILITIES FOR MAINTAINING RELATIONSHIPS WITH STAKEHOLDERS – In Class
  4. SESSION 3: DEVELOPING PERSONAL ABILITIES FOR MAINTAINING RELATIONSHIPS WITH STAKEHOLDERS – Post Class
  5. SESSION 4: MANAGING CONFLICTS

MODULE 4: SS104-NQ2016- OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

  1. SESSION 1: IDENTIFYING COMMON HAZARDS AND RISKS AT WORKPLACE
  2. SESSION 2: ASSESSING AND REDUCING RISKS ASSOCIATED WITH HAZARDS
  3. SESSION 3: CONTROLLING HAZARDS

MODULE 5:SS106-NQ2016- FIRST AID AT WORKPLACE (BASIC)

  1. SESSION 1: RELATING HEALTH EMERGENCY WITH FIRST AID
  2. SESSION 2: IDENTIFYING FACILITIES EQUIPMENT AND MATERIALS FOR FIRST AID
  3. SESSION 3: PERFORMING THE ROLE OF FIRST AIDER IN FEVER, HEAT STROKE, BACK PAIN, ASTHMA, AND FOOD BORNE ILLNESS – Part 1 – Heat stroke
  4. SESSION 3: PERFORMING THE ROLE OF FIRST AIDER IN FEVER, HEAT STROKE, BACK PAIN, ASTHMA, AND FOOD BORNE ILLNESS – Part 2 – Choking
  5. SESSION 3: PERFORMING THE ROLE OF FIRST AIDER IN FEVER, HEAT STROKE, BACK PAIN, ASTHMA, AND FOOD BORNE ILLNESS – Part 3 – Fainting
  6. SESSION 3: PERFORMING THE ROLE OF FIRST AIDER IN FEVER, HEAT STROKE, BACK PAIN, ASTHMA, AND FOOD BORNE ILLNESS – Part 4 – Seizures
  7. SESSION 4: ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES, AND SNAKE BITES – Part 1 – Burns
  8. SESSION 4: ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES, AND SNAKE BITES – Part 2 – Haemorrhage
  9. SESSION 4: ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES, AND SNAKE BITES – Part 3 – Animal Bite
  10. SESSION 4: ROLE OF FIRST AIDER IN CUTS, BLEEDING, BURNS, INSECT BITES AND STINGS, DOG BITES, AND SNAKE BITES – Part 4 – Snake Bite

Level 2

MODULE 1: SS201-NQ2016- BASIC DRILL AND DEFENSIVE TECHNIQUES

  1. SESSION 2: PERSONAL HYGIENE AND GROOMING – Part 1 – Personal Hygiene
  2. SESSION 2: PERSONAL HYGIENE AND GROOMING – Part 2 – Grooming

MODULE 2: SS202-NQ2016- DISASTER MANAGEMENT AND EMERGENCY RESPONSE (ADVANCED)

  1. SESSION 1: DISASTER MANAGEMENT AND EMERGENCY RESPONSE
  2. SESSION 2: ROLE AND RESPONSIBILITIES OF EMERGENCY RESPONSE TEAM
  3. SESSION 3: FIGHTING FIRE

MODULE 4: SS204-NQ2016- INTRODUCTION TO INFORMATION TECHNOLOGY

  1. SESSION 1: BASICS OF INFORMATION TECHNOLOGY – Part 1 – Introduction to Computers
  2. SESSION 1: BASICS OF INFORMATION TECHNOLOGY – Part 2 – Parts of Computers
  3. SESSION 1: BASICS OF INFORMATION TECHNOLOGY – Part 3 – Computer Fundamentals
  4. SESSION 2: WORKING ON COMPUTER SYSTEM
  5. SESSION 3: MANAGING FILES AND FOLDER

MODULE 5: SS205-NQ2016- EMAIL MESSAGING

  1. SESSION 1:OPENING EMAIL ACCOUNT, COMPOSING MAIL AND ATTACHING FILES – Part 1 – Introduction to Email
  2. SESSION 1: OPENING EMAIL ACCOUNT, COMPOSING MAIL AND ATTACHING FILES – Part 2 – Creating an Email Account with Gmail.com
  3. SESSION 1: OPENING EMAIL ACCOUNT, COMPOSING MAIL AND ATTACHING FILES – Part 3 – Writing an Email Message
  4. SESSION 2: SENDING, FORWARDING AND SEARCHING EMAIL
  5. SESSION 3: ORGANISING EMAILS AND MANAGING CONTACTS – Part 1 – Using Folders to Organize Email Messages
  6. SESSION 3: ORGANISING EMAILS AND MANAGING CONTACTS – Part 2 – Adding and Modifying a Contact

MODULE 6:SS206-NQ2016- FIRST AID PRACTICES (ADVANCED)

  1. SESSION 1: BASIC FIRST AID
  2. SESSION 2: METHODS OF EVACUATION AND RESCUE
  3. SESSION 5: ADMINISTERING CARDIO PULMONARY RESUSCITATION
According to the World Economic Forum’s Travel and Tourism Competitiveness Report 2013, India ranks 11th in the Asia pacific region and 65th globally out of 140 economies ranked as favourite tourism destination. India has been witnessing steady growth in its travel and tourism sector over the past few years. Total tourist visits have increased at a rate of 16.3% per annum from 577 million tourists in 2008 to 1057 million tourists in 2012.
In terms of employment, the travel and tourism sector supported 25 million jobs in 2012, constituting 4.9% of the total employment in the country in 2012. It is expected to amount to 31 million jobs by 2023 indicating huge scope of direct employment. Travel Agents, Tour Operators are some of the prospective job roles for the youth, which can be chartered into a successful career with the right skills.
 

Level 1

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Module 1 HTT 101 NQ2014 Basics of Communication Skills
Unit 1 SESSION 1 Importance to Communication
Unit 2 SESSION 2 Greeting and Introduction
Unit 3 SESSION 2 Greeting a Customer
Unit 4 SESSION 3 Giving and Receiving Feedback
Unit 5 SESSION 4 Workplace Communication
Unit 6 SESSION 5 Verbal Communication
Unit 7 SESSION 5 Non-Verbal Communication
Unit 8 SESSION 6 Active Listening
Unit 9 SESSION 6 Asking Questions
Unit 10 SESSION 7 Personal Hygiene
Unit 11 SESSION 7 Dressing and Grooming
Unit 12 SESSION 7 Professional Etiquette *
Module 2 HTT 105 NQ 2014 Basics of Information Technology (IT) Skills
Unit 1 SESSION 1 Introduction to Computers
Unit 2 SESSION 1 Parts of Computers
Unit 3 SESSION 1 Computer Fundamentals
Unit 4 SESSION 1 Using a Computer
Unit 5 SESSION 2 The Internet
Unit 6 SESSION 2 World Wide Web
Unit 7 SESSION 2 Browser basics
Unit 8 SESSION 3 Computer Operating Systems
Unit 9 SESSION 3 Performing Basic File Operations
Unit 10 SESSION 4 Getting started with Word
Unit 11 SESSION 4 Viewing Basic Interface
Unit 12 SESSION 4 Saving, Opening, Closing and Printing word docs
Unit 13 SESSION 4 Formatting Text
Unit 14 SESSION 4 Check Spelling and Grammar
Unit 15 SESSION 4 Inserting pictures, tables, shapes and smart art
Unit 16 SESSION 4 Applying styles
Unit 17 SESSION 4 Applying themes to templates
Unit 18 SESSION 4 Adding headers, footers and page numbers
Unit 19 SESSION 4 Reviewing Document
Module 3 HTT 106 NQ2014 Health and Safety in Travel and Tourism
Unit 1 SESSION 1 HES Awareness
Unit 2 SESSION 1 Fire Safety
Unit 3 SESSION 1 Road Safety
Unit 4 SESSION 1 Physical Safety
Unit 5 SESSION 1 Ergonomics
Unit 6 SESSION 1 Electric Shock
Unit 7 SESSION 1 All codes, safety and risk management
Unit 8 SESSION 2 Hazardous Material
Unit 9 SESSION 2 Mechanical Hazards and Equipment Handling
Unit 10 SESSION 3 Disaster Management

 
 

Banking, Financial services and Insurance (BFSI) is an industry term for companies that provide a range of such financial products/services such as universal banks, insurance companies, and financial institutions.
Their services include core banking, retail, private, corporate, investment, credit /debit cards and also stock-broking, payment gateways, mutual funds, insurance covers etc. BFSI sector in India is valued at INR 81 trillion and is likely to become fifth largest in the world by year 2020 and third largest by year 2025.
One of the key challenges of BFSI sector is the availability of resources as per international standards. Many organizations are providing certifications to employees to enhance skills and meet the global standards. The need of the hour is to re-focus on the challenging environment and adopt a ‘multi-tasking’ and a ‘multi-skilled approach’. Insurance Agent, Bank Tele caller, Teller, Customer Service Representative are some of the prospective job roles in this field.
 

Level 1

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Module 1 UNIT BFSI-103-NSQF-2014 Communication Basics
Unit 1 SESSION 1 Importance of Communication
Unit 2 SESSION 2 Workplace Communication
Unit 3 SESSION 2 Verbal Communication
Unit 4 SESSION 2 Non Verbal Communication
Unit 5 SESSION 3 Active Listening
Unit 6 SESSION 3 Asking Questions
Unit 7 SESSION 3 Greeting and Introduction
Unit 8 SESSION 3 Greeting a Customer
Unit 9 SESSION 7 Professional Etiquette *

 
 
 
 

The hospitality industry has emerged as one of the key drivers of growth among the services sector in India. Various reputed companies, hotels and restaurant chains are always on the lookout for skilled manpower. Some common job roles include Housekeeping Attendant, Receptionist, Restaurant staff etc. The need of the hour is to build a professional network of hospitality staff. This will be a significant career move for the workers who meticulously perform on-ground operations and leave no stone unturned in unceasingly raising the bar for service standards.
The hospitality sector witnessed a shortfall of 0.5 million employees during 2011-2012 which is expected to rise to 0.8 million by 2017 and 1.1 million by 2022 as per the target growth levels. Thus, with the right skills and attitude, a lucrative career awaits the youth in the hospitality sector.
 

Level 1

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Module 1 HSH 103-NQ2014 Hygiene and Sanitation in Hospitality Sector
Unit 1 SESSION 1 Food Safety in Restaurants
Unit 2 SESSION 3 Food Safety Hazards
Module 2 HSH 105-NQ2014 Personal Hygiene and Health
Unit 1 SESSION 1 Grooming and Personal Hygiene
Unit 2 SESSION 2 Grooming and Personal Hygiene
Unit 3 SESSION 3 Hand Washing
Unit 4 SESSION 5 Integrity
Unit 5 SESSION 6 Discipline
Module 3 HSH 107-NQ2014 Common Accidents and their Prevention
Unit 1 SESSION 2 Fire Safety
Unit 2 SESSION 3 First Aid
Unit 3 SESSION 4 First Aid
Module 4 HSH 108-NQ2014 Cleaning of Equipment and Premises
Unit 1 SESSION 1 Public Area Cleaning
Unit 2 SESSION 2 Handling Cleaning Materials
Unit 3 SESSION 3 Cleaning Floors
Unit 4 SESSION 4 Handling Cleaning Machines
Module 5 HSH 109-NQ2014 Interpersonal skills
Unit 1 SESSION 2 Effective Body Language
Unit 2 SESSION 3 Non Verbal Communication

Level 2

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Module 1 HSH 202- NQ2014 Hotel Organizations
Unit 1 SESSION 1 Departments of a Hotel
Module 2 HSH 203-NQ2014 Selection and Storage of Food Commodities
Unit 1 SESSION 1 Food Safety in Restaurants
Module 3 HSH 204-NQ2014 Food Borne Diseases
Unit 1 SESSION 1 Food Safety Hazards
Module 4 HSH 205-NQ2014 Waste Disposal Management
Unit 1 Disposing Waste
Module 5 HSH 207-NQ2014 Environmental Pollution
Unit 1 SESSION 1 Health Environment and Safety Awareness
Unit 2 SESSION 2 Water Conservation
Unit 3 SESSION 3 Pollution
Module 6 HSH 208-NQ2014 Food Laws and Regulations in India
Unit 1 SESSION 1 Complying with Quality Guidelines
Unit 2 SESSION 2 Handling Food Safely

Level 3

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Module 1 HSH 304-NQ2014 Housekeeping Inventories
Unit 1 SESSION 1 Maintaining Inventory
Unit 2 SESSION 2 Preparing a Housekeeping Trolley
Module 2 HSH 305-NQ2014 Cleaning Procedures
Unit 1 SESSION 3 Cleaning Floors
Unit 2 SESSION 4 Room Assignment Sheet
Module 3 HSH 307-NQ2014 Cleaning Guest Rooms
Unit 1 SESSION 1 Room Cleaning Sequence
Unit 2 SESSION 1 Dusting
Unit 3 SESSION 1 Vacuuming
Unit 4 SESSION 1 Turndown Service
Unit 5 SESSION 2 Cleaning a Bathtub
Unit 6 SESSION 2 Cleaning a Shower Cubicle
Unit 7 SESSION 2 Cleaning WC Unit
Unit 8 SESSION 2 Cleaning a Vanity Counter
Unit 9 SESSION 3 Bed Making
Unit 10 SESSION 4 Public Area Cleaning

Level 4

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Module 1 HSH 401-NQ2014 Housekeeping Control Desk
Unit 1 SESSION 2 Updating Important Documents
Module 2 HSH 402- NQ2014 Role of Supervisor Staff in Housekeeping
Unit 1 SESSION 1 Roles and Responsibilities of Supervisors
Module 3 HSH 403-NQ2014 Linen Room Procedures
Unit 1 SESSION 6 Maintaining Inventory
Module 4 HSH 404-NQ2014 The Laundry
Unit 1 SESSION 1 Guest Laundry Service
Module 5 HSH 406-NQ2014 Safety, Security and First Aid
Unit 1 SESSION 1 Health, Environment and Safety Awareness
Unit 2 SESSION 5 Fire Safety
Unit 3 SESSION 7 First Aid
Module 6 HSH 407-NQ2014 Eco-friendly concepts in hotels
Unit 1 SESSION 1 Energy Conservation
Unit 2 SESSION 2 Water Conservation