Quick-Service Restaurants: Team Members

Team MemberThe team members operating a café or a fast-food or quick-service outlet may be known as “Café Operators”, “Restaurant Crew”, or “Team Members”.
The key responsibilities of the team members are Customer Service, Food Preparation, and Cleanliness and Hygiene.

Customer Service: Good customer-service skills are essential. The team members should be equipped to answer queries and resolve complaints. They would need sufficient knowledge of current products and merchandise, promotional offers, and the company’s history to ensure a great customer experience in the food area as well as from behind the counter.

Food Preparation: Team members need to operate different equipment (coffee-making machines, grills, microwave ovens, mixers, etc.) to prepare food and beverages. They need to know the standards, preparation guidelines, and processes for each item to prepare them with consistent quality.

Cleanliness and Hygiene: Thorough training is required to maintain acceptable standards. Team members should learn to use a variety of cleaning utensils and chemical cleaning products along with appropriate protective equipment.

The quick service restaurant team members have many career options and can grow to take on more responsibilities as they enhance their skills. They can become outlet managers and assume management tasks as they gain experience and continue their education.

High Level Curriculum Design

Courses Offered:

Quick Service Restaurants include elements of both Retail and Hospitality and have the potential to create millions of jobs. Such restaurants are often manned by a small but effective staff who can perform multiple functions – like billing, food preparation, table service, etc. They can even be managed by a single-person performing multiple tasks.

The team members working in these outlets would need to know about:

            • Café Procedures
            • Food Preparation
            • Food Safety
            • Point of Sales (POS) Operations
            • Customer Interaction
            • Stock Maintenance
            • Equipment Handling, etc.
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Module 1 Working in a Food Outlet
Unit 1 Types of Food Service
Unit 2 Service Steps: Semi Self Service Cafe
Unit 3 Using Cafe Terminology
Unit 4 Billing
Unit 5 Handling Customer Complaints
Module 2 Food Safety
Unit 1 Handling Food Safely
Unit 2 Complying with Quality Guidelines
Unit 3 Identifying Food Hazards
Unit 4 Disposing Waste
Unit 5 Disposing Expired Products
Module 3 Equipment Handling
Unit 1 Using a Deep Freezer
Unit 2 Using a Genset
Unit 3 Using Ovens
Unit 4 Using a Pastry Cooler
Unit 5 Using Cafe Equipment


General ability in English is essential for team members working in food outlets because:

            • They need to communicate with customers in English
            • A lot of terminology is in English
            • Communication with managers and co-workers may be in English
            • Documentation and record keeping needs to be done in written English

They would need to:

            • Understand basic spoken English
            • Speak English for daily interaction
            • Read and comply with instructions given
            • Complete documentation in English
            • Use common Café Terminologies.

The approach taken is Situational learning – driving vocabulary, grammar and usage through exposing students to different real-life situations – in daily life, workplace and hospitality settings.

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Module 1 Beginner
Unit 1 Greetings and Introductions
Unit 2 Talking About Yourself
Unit 3 Talking About Family
Unit 4 Describing Countries & Nationalities
Unit 5 Using Numbers
Unit 6 Telling Time
Unit 7 Using a Calendar
Unit 8 Describing Habits and Routines
Unit 9 Making Plans
Unit 10 Talking about Food
Unit 11 Clothes You Wear
Unit 12 Talking About the Weather
Unit 13 Talking about Sports and Hobbies
Unit 14 Talking About Animals
Unit 15 Talking About Nature and Colors
Unit 16 Describing Holidays and Festivals
Unit 17 Asking For Directions
Unit 18 Asking Questions
Unit 19 Ordering at a Restaurant
Unit 20 Shopping
Module 2 Intermediate
Unit 1 Talking on the Phone
Unit 2 Visiting a Doctor
Unit 3 Planning a Holiday
Unit 4 Finding a Place to Stay
Unit 5 Negotiation
Unit 6 Inviting Someone
Unit 7 Understanding Simple Instructions
Unit 8 Giving Advice
Unit 9 Talking About Places and Things
Unit 10 Describing My House and School
Unit 11 Describing a Town and Giving Directions
Unit 12 Describing a Place
Unit 13 Describing Someone
Unit 14 Describing Behaviour and Character
Unit 15 Talking About Likes Dislikes and Favorite Things
Unit 16 Talking about strengths and weaknesses
Unit 17 Recounting an Experience
Unit 18 Talking About the Past
Unit 19 Describing a Lost Article
Module 3 Advanced
Unit 1 Going To The Movies
Unit 2 Talking About Imaginary Scenarios
Unit 3 Telling a Story
Unit 4 Saying No


As the modern workplace becomes more and more emotionally demanding, professionals need tools to help them deal with peers, customers and supervisors with professional tact; be more productive, efficient and solve problems deftly. Our modules aim at providing techniques for:

            • Managing self
            • Interacting with others
            • Skills for work


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Module 1 Managing Self
Unit 1 Personal Hygiene
Unit 2 Dressing and Grooming
Unit 3 Values - Integrity
Unit 4 Values - Reliability
Unit 5 Values - Accountability
Unit 6 Values - Discipline
Unit 7 Positive Attitude
Unit 8 Learning at Workplace
Unit 9 Self-respect
Unit 10 Self-Confidence
Unit 11 Time Management
Unit 12 Money Management
Unit 13 Dealing with Strong Emotions
Unit 14 Stress Management
Unit 15 Decision Making
Unit 16 Dealing with sexual harassment at work
Unit 17 Goal Setting
Module 2 Interacting with Others
Unit 1 Importance of Communication
Unit 2 Active Listening
Unit 3 Verbal Communication
Unit 4 Asking Questions
Unit 5 Refusal Skills - How to Say No
Unit 6 Non Verbal Communication
Unit 7 Workplace Communication
Unit 8 Networking Skills
Unit 9 Social Media Etiquette
Unit 10 Empathy Skills
Unit 11 Assertiveness
Unit 12 Negotiation Skills
Unit 13 Influencing Others
Module 3 Looking for a Job
Unit 1 The right job for me - Part 1
Unit 2 The right job for me - Part 2
Unit 3 Searching for Jobs
Unit 4 Writing a Resume - Part 1
Unit 5 Writing a Resume - Part 2
Unit 6 Interview Skills
Unit 7 School to Workplace
Module 4 Excelling at Work
Unit 1 Professional Etiquette *
Unit 2 Teamwork
Unit 3 Dealing Effectively with Criticism
Unit 4 Managing Conflict
Unit 5 Taking Initiative
Unit 6 Diversity at Workplace
Unit 7 Presenting Ideas Effectively
Unit 8 Selling Skills
Unit 9 Problem Solving
Unit 10 Customer Service Skills
Unit 11 Handling Customer Complaints
Unit 12 Attendance and Punctuality
Unit 13 Knowing Your Organisation
Unit 14 Result Orientation
Unit 15 Meeting Etiquette
Unit 16 Critical Thinking
Unit 17 Gender Neutrality
Unit 18 Cultural Sensitivity
Module 5 Starting a Business
Unit 1 Thinking Creatively
Unit 2 Starting your own business
Unit 3 Business Models and Value Proposition
Unit 4 Creating a Business Plan
Unit 5 Process of setting up a business
Unit 6 Finding Customers - Sales and Marketing

* = Coming Soon


To ensure a safe, quality environment for both customers and employees, cafés must follow certain facility safety regulations. These are for emergency management, employee and customer safety, fire protection, environmental regulations, etc. Facility and safety identification has a significant role in meeting accreditation standards, particularly:

            • The control of hazardous energy and hazard communication.
            • Permit-required confined spaces and walking-working surfaces.
            • Emergency action plans.


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Module 1 Health
Unit 1 Basic Life Support
Unit 2 Pediatric Resuscitation
Unit 3 First Aid
Unit 4 Choking
Unit 5 Fainting
Unit 6 Seizures
Unit 7 Heat Stroke
Unit 8 Burns
Unit 9 Fractures
Unit 10 Haemorrhage
Unit 11 Drowning
Unit 12 Poisoning
Unit 13 Animal Bite
Unit 14 Snakebite
Unit 15 Medical Shock
Unit 16 Addiction
Module 2 Safety
Unit 1 Health Environment and Safety Awareness
Unit 2 Fire Safety
Unit 3 Road Safety
Unit 4 Ergonomics
Unit 5 Physical Safety
Unit 6 Mechanical Hazards & Equipment Handling
Unit 7 Disaster Management
Unit 8 Electric Shock
Unit 9 Patient Safety
Unit 10 Sentinel & Near Miss Events
Unit 11 All Codes, Safety & Risk Management
Module 3 Environment
Unit 1 Hazardous Materials
Unit 2 Energy Conservation
Unit 3 Water Conservation
Unit 4 Pollution
Unit 5 Waste Management
Unit 6 Biodiversity
Unit 7 Sustainable Development
Module 4 Rules and Regulations
Unit 1 Employee rights and responsibilities
Unit 2 General Code of Conduct
Unit 3 Discrimination
Unit 4 Information Governance
Unit 5 Sexual Harassment
Unit 6 Employee Grievance and Redressal
Unit 7 Patient Rights


‘*’ = Coming Soon


In today’s info era, those who have basic IT training know how to oversee, administer, and use data are the ones who rapidly grow to become irreplaceable in a company. Basic computer abilities help to advance career and for amplifying an individual’s value in an organization.

Core IT and typing skills are essential for Café employees. They need to use basic typing skills for all POS operations. They also need to retrieve and update stock information in the information systems, send emails and notifications and use computers for all their communication.


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Module 1 Typing- Beginner Course
Unit 1 The Home Row Keys
Unit 2 The Top Row Keys
Unit 3 The Bottom Row Keys
Unit 4 Home Row and Beyond
Unit 5 Venturing Out
Unit 6 Easy Home Row Words
Unit 7 Easy Top Row Words
Unit 8 Easy Bottom Row Words
Unit 9 Beginner Wrap Up
Module 2 Typing- Intermediate Course
Unit 1 Alphabet Soup (A-M)
Unit 2 Alphabet Soup (N-Z)
Unit 3 Learn to Bust a Capital Letter *
Unit 4 Learn to Bust a Capital Word *
Unit 5 Basic Punctuation *
Unit 6 Most Common English Words *
Unit 7 Numbers Letters Numbers *
Unit 8 Speed Drills *
Unit 9 Intermediate Wrap Up *
Module 3 Typing- Advanced Course
Unit 1 Keyboard Quadrants *
Unit 2 Skill Builder Drills *
Unit 3 Symbols and Advanced Punctuation *
Unit 4 The Numeric Keypad *
Unit 5 Advanced Wrap Up *
Module 4 Typing- Speciality Course
Unit 1 The Californians Tale *
Unit 2 The Child Story *
Unit 3 20,000 Leagues Under the Sea *
Unit 4 Babes in the Jungle *
Unit 5 The Devil in the Belfry *
Unit 6 Romeo & Juliet Act 1, Scene 1 *
Unit 7 Dvorak Keyboard *
Module 5 Typing- News Headlines Exercises
Unit 1 Google News Headlines *
Unit 2 FOX Sports *
Unit 3 ABC News *
Unit 4 Autos *
Unit 5 MSN Shopping *
Module 6 Fundamentals of Computer
Unit 1 What is a Computer
Unit 2 Operating Systems *
Unit 3 Applications *
Unit 4 Desktop Computers, Laptop & Mobile Devices *
Unit 5 Using a Computer and Mouse *
Unit 6 OS and File Management *
Unit 7 Networking *
Unit 8 Computer Safety, Maintenance and Troubleshooting *
Module 7 Word Processor
Unit 1 Microsoft Office Word 2007
Unit 2 Word - 2 *
Unit 3 Word - 3 *
Unit 4 Word - 4 *
Module 8 Excel Sheet
Unit 1 Microsoft Office Excel 2007
Unit 2 Excel - 2 *
Unit 3 Excel - 3 *
Unit 4 Excel - 4 *
Module 9 PowerPoint Pre
Unit 1 Microsoft Office_PowerPoint 2007
Unit 2 PowerPoint - 2 *
Unit 3 PowerPoint - 3 *
Unit 4 PowerPoint - 4 *
Module 10 OpenOffice Suite
Unit 1 Getting Started with the Word Processor
Unit 2 Editing and Saving a Document
Unit 3 Elements of User Interface
Unit 4 OpenOffice Impress
Unit 5 OpenOffice Calc
Unit 6 OpenOffice Writer
Unit 7 Using The Spell Checker
Unit 8 Finding and Replacing Text
Unit 9 Formatting a Document
Unit 10 Checking Grammar and Using Thesaurus
Unit 11 Creating Bulleted & Numbered Lists
Unit 12 Using the Cut Copy & Paste Features
Unit 13 Creating a Table in a Text Documents
Module 11 Internet Basics
Unit 1 Basics of Internet
Unit 2 Browser Basics
Unit 3 Google Search Skills
Unit 4 Internet Safety Threats *
Unit 5 Internet Safety & Passwords *
Module 12 Email Basics
Unit 1 Introduction to Email *
Unit 2 Contacts and Calendars *
Unit 3 Email Etiquette and Safety *
Unit 4 Using Gmail *
Module 13 Digital Lifestyle & Social Media
Unit 1 Photography and Videography *
Unit 2 eCommerce *
Unit 3 Web travel sites *
Unit 4 Financial Information and accounts *
Unit 5 Twitter *
Unit 6 Facebook *
Unit 7 Linked IN *
Unit 8 Skype *
Unit 9 Blogs *